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| 999 |
_c3289 _d3287 |
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| 005 | 20171202165134.0 | ||
| 008 | 171202s1995 enka g b 001 0 eng d | ||
| 010 | _a 95198494 | ||
| 020 | _a0471960667 | ||
| 040 |
_aDLC _cDLC _dBD-DhBCSAA |
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| 050 | 0 | 0 |
_aHD9980.5 _b.U53 1995 |
| 082 | 0 | 0 |
_a658.3 _220 _bGIU 1995 |
| 245 | 0 | 0 |
_aUnderstanding services management : _bintegrating marketing, organisational behaviour, operations, and human resource management / _cedited by William J. Glynn and James G. Barnes. |
| 260 |
_aChichester ; _aNew York : _bWiley, _cc1995. |
||
| 300 |
_axxvi, 485 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 590 | _aashik | ||
| 650 | 0 |
_aService industries _xManagement. _97618 |
|
| 650 | 0 |
_aCustomer services _xManagement. _97619 |
|
| 650 | 0 |
_aService industries _xMarketing. _97620 |
|
| 650 | 0 |
_aCustomer services _xMarketing. _97621 |
|
| 700 | 1 |
_aGlynn, William J. _97622 |
|
| 700 | 1 |
_aBarnes, James G. _97623 |
|
| 906 |
_a7 _bcbc _corignew _d3 _encip _f19 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
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