TY  - BOOK
AU  - Volkema,Roger j.
TI  - The Negotiation Tool Kit: How to get exactly what you want in any business or personal situation 
U1  - 302.3 
PY  - 2008///
CY  - New Delhi
PB  - prentice hall of india
KW  - Negotiation
N1  - Includes index
ER  -