Understanding services management :  integrating marketing, organisational behaviour, operations, and human resource management / 
edited by William J. Glynn and James G. Barnes. 
 - Chichester ;  New York :  Wiley,  c1995. 
 - xxvi, 485 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0471960667 
<br/><br/><label>LCCN: </label>95198494  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Customer services--Management.<br/>Service industries--Marketing.<br/>Customer services--Marketing.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .U53 1995 
<br/><br/><label>Dewey Class. No.: </label>658.3  / GIU 1995