TY  - BOOK
AU  - Martin,David
TI  - Tough Talking: How to handle awkward Situations 
SN  - 8173712182
U1  - 658.312404 
PY  - 1994///
CY  - India
PB  - University Press
KW  - Language
N1  - Includes Index
UR  - http://library.bcsadminacademy.gov.bd/cgi-bin/koha/opac-retrieve-file.pl?id=7b877b453698c87d8fffd161ad42cebb
ER  -