TY  - BOOK
AU  - Dentoon,D.Keith
TI  - How to give quality service to your customers
U1  - 658.4013 
PY  - 1998///
CY  - New Delhi
PB  - UBS Publishers' Distributors Ltd.
KW  - Customer services -- Evaluation
N1  - Includes index
UR  - http://library.bcsadminacademy.gov.bd/cgi-bin/koha/opac-retrieve-file.pl?id=e272fc0ab85c56179a97f8487b565ea4
ER  -