TY - BOOK AU - Kanji,Gopal K. AU - Asher,Mike TI - 100 methods for total quality management SN - 0803977468 AV - HD62.15 .K363 1996 U1 - 658.4013 20 PY - 1996/// CY - London, Thousand Oaks, Calif. PB - Sage KW - Total quality management N1 - Includes bibliographical references (p. [234]-235) and index UR - http://www.loc.gov/catdir/enhancements/fy0656/96067701-d.html UR - http://www.loc.gov/catdir/enhancements/fy0656/96067701-t.html ER -