Total quality management / 
by Dale H. Besterfield... [et.al] 
 - 3rd ed. 
 - Delhi :  Pearson,   2003. 
 - 558p. ;  25cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.401  / BET 2003